{"id":5127,"date":"2026-03-16T10:00:08","date_gmt":"2026-03-16T15:00:08","guid":{"rendered":"https:\/\/cdbionics.com\/privacy-policy\/"},"modified":"2026-04-22T13:56:05","modified_gmt":"2026-04-22T18:56:05","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/cdbionics.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t
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Privacy Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Last updated: February 9, 2026<\/strong><\/p>

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In compliance with Law 1581 of 2012, Decree 1377 of 2013, and other concordant regulations on personal data protection in Colombia, CDBIONICS S.A.S., identified with NIT 901.544.316-5, domiciled in Bogot\u00e1 D.C. – Colombia, hereby informs of this Personal Data Processing Policy applicable to data collected through the website www.cdbionics.com, social media, forms, commercial communications, and other means of information collection.

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1. Data Controller

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Company Name:<\/strong> C&D BIONICS S.A.S.<\/strong>
NIT:<\/strong> 901.544.316-5
Address:<\/strong> Carrera 26 # 44 \u2013 68 sur
Email:<\/strong> davidlopez@cdbionics.com
Phone:<\/strong> +57 315 073 2254
Website:<\/strong> www.cdbionics.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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2. Definitions

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For the purposes of this policy, the following definitions apply:

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  • Personal Data: <\/b>Any information linked or that can be associated with a natural person.<\/span><\/li><\/ul>
    • Data Subject: <\/b>The natural person whose personal data is subject to processing.<\/span><\/li><\/ul>
      • Processing: <\/b>Any operation on personal data such as collection, storage, use, circulation, or deletion.<\/span><\/li><\/ul>
        • Sensitive Data: <\/b>Information that affects the privacy of the data subject or whose improper use may lead to discrimination.<\/span><\/li><\/ul>

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          3. Personal Data We Collect

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          C&D BIONICS S.A.S. may collect the following data:

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          Identification Data

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          • Full name.<\/span><\/li>
          • Identification document.<\/span><\/li>
          • Phone number.<\/span><\/li>
          • Email address.<\/span><\/li>
          • Address.<\/span><\/li><\/ul>

            Commercial Data

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            • Purchase information.<\/span><\/li>
            • Shipping information.<\/span><\/li>
            • Request or service history.<\/span><\/li><\/ul>

              Technical Data

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              • IP address.<\/span><\/li>
              • Browser type.<\/span><\/li>
              • Cookies.<\/span><\/li>
              • Browsing information.<\/span><\/li><\/ul>

                Sensitive Data (if applicable)

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                In some cases, data related to pets’ medical conditions may be requested for the manufacture of orthopedic devices. This data will be treated with special confidentiality. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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                4. Purpose of Data Processing

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                Personal data will be used for:

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                • Processing requested orders and services.<\/span><\/li>
                • Manufacturing orthopedic devices.<\/span><\/li>
                • Contacting customers for service follow-up.<\/span><\/li>
                • Sending commercial information, promotions, or news.<\/span><\/li>
                • Managing requests, petitions, complaints, or claims.<\/span><\/li>
                • Complying with legal and contractual obligations.<\/span><\/li>
                • Improving user experience on the website.<\/span><\/li>
                • Performing internal statistical analyses.<\/span><\/li><\/ul>

                  5. Rights of Data Subjects

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                  The data subject has the right to:

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                  • Know, update, and rectify their personal data.<\/span><\/li>
                  • Request proof of the authorization granted.<\/span><\/li>
                  • Be informed about the use of their data.<\/span><\/li>
                  • File complaints with the Superintendence of Industry and Commerce.<\/span><\/li>
                  • Revoke authorization and\/or request data deletion.<\/span><\/li>
                  • Access their personal data free of charge.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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                    6. Data Subject’s Authorization

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                    C&D BIONICS S.A.S. will request prior, express, and informed authorization for the processing of personal data, which may be obtained through:

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                    • Web forms.<\/span><\/li>
                    • Emails.<\/span><\/li>
                    • Physical forms.<\/span><\/li>
                    • Acceptance of policies on the website.

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                      The data subject may revoke said authorization at any time.

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                      7. Processing of Minors’ Data

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                      C&D BIONICS S.A.S. does not collect personal information from minors without prior authorization from parents or legal guardians. In case of receiving information from minors, their protection will be guaranteed in accordance with the law.

                      8. Data Transfer and Transmission

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                      C&D BIONICS S.A.S. may share personal data with:

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                      • Technology service providers.<\/span><\/li>
                      • Shipping and logistics companies.<\/span><\/li>
                      • Payment platforms.<\/span><\/li>
                      • Legal authorities when required.<\/span><\/li><\/ul>

                        In all cases, the confidentiality and security of the information will be guaranteed.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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                        9. Information Security 10. Use of Cookies

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                        C&D BIONICS S.A.S. implements technical, administrative, and human measures to protect personal data against loss, misuse, unauthorized access, or fraud.



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                        The website may use cookies to:

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                        • Improve user experience<\/span><\/li>
                        • Analyze browsing behavior<\/span><\/li>
                        • Remember user preferences<\/span><\/li><\/ul>

                          The user can configure their browser to reject cookies.

                          11. Procedure for Inquiries and Complaints<\/b><\/span><\/p>

                          The data subject may submit requests by sending an email to:

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                          davidlopez@cdbionics.com

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                          Inquiries

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                          Will be addressed within a maximum period of<\/span> 3 business days.

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                          Complaints

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                          Will be addressed within a maximum period of<\/span> 15 business days <\/b>in accordance with Colombian law.

                          12. Policy Validity

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                          This policy comes into effect from its publication date and will remain valid as long as C&D BIONICS S.A.S. processes personal data.<\/span><\/p>

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                          Returns and Exchange Policy
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                          The customer must carefully verify their pet’s measurements and ensure they select the appropriate device size (rigid splints and joint protectors) according to the provided measurement guide. Our products are not custom devices, but rather standard-sized devices based on measurement ranges.

                          <\/span>C&D BIONICS S.A.S<\/b> will not process exchanges or returns if the customer has selected an incorrect size as a result of inadequate measurement or a misinterpretation of the size guide. It is the customer’s responsibility to correctly take reference measurements before making a purchase.

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                          In cases where measurements for custom devices are taken virtually, the guardian must send photographic records of each measurement indicated in the service order, following the provided instructions. If the measurements are not sent as specified, <\/span>C&D BIONICS S.A.S<\/b> will not be responsible for the correct functioning of the device or for additional costs arising from shipping or adjustments.

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                          The manufacturing of custom-made devices will begin once a fifty percent (50%) deposit of the total product value has been made, which will not be refundable once the manufacturing process has started. For standard-sized products, shipping will only occur after full payment is received. Estimated delivery times are three (3) to five (5) business days for custom splints and joint protectors, five (5) to seven (7) business days for wheelchairs, and fifteen (15) to twenty (20) business days for prosthetics, which may vary depending on production capacity and material availability.

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                          Shipping costs, both national and international, will be entirely borne by the customer. In the unfortunate event of the patient’s demise during the manufacturing process of a custom device, the initial deposit will not be refunded, as it is a personalized and exclusive product.<\/span><\/p>

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                          Warranty Policy

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                          Devices manufactured by C&D BIONICS S.A.S, such as rigid splints and joint protectors, come with a two (2) month warranty; prosthetics and wheelchairs come with a one (1) year warranty, starting from the product reception date, covering manufacturing defects related to workmanship and materials. For custom devices, the patient’s owner is responsible for timely reporting any issues related to device fit, discomfort, or improper adjustments.

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                          Necessary adjustments for custom devices reported within the warranty period will be free of charge. However, shipping costs associated with these adjustments must be borne by the customer.

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                          For any return request or warranty claim, the product must be sent in its original packaging, in optimal condition, and without alterations other than those resulting from the reported defect. Once received, C&D BIONICS S.A.S. will conduct the respective technical evaluation to determine if warranty coverage applies, reserving the right to accept or reject said request according to the established terms. In all cases, shipping costs associated with the process must be borne by the customer.

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                          The warranty does not cover damages caused by bites, improper use of the device, abuse or excessive wear of non-slip soles, normal wear and tear of foams, straps or components, or modifications made by third parties.

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                          Any adjustment or modification required as a result of physical changes in the patient, such as weight loss or gain or anatomical alterations, will incur an additional cost. Device adaptation times are individual and depend on continuous use, follow-up, and care provided by the owner.<\/span><\/p>





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                          Privacy Policy Last updated: February 9, 2026 In compliance with Law 1581 of 2012, Decree 1377 of 2013, and other concordant regulations on personal data protection in Colombia, CDBIONICS S.A.S., identified with NIT 901.544.316-5, domiciled in Bogot\u00e1 D.C. – Colombia, hereby informs of this Personal Data Processing Policy applicable to data collected through the website […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-5127","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cdbionics.com\/en\/wp-json\/wp\/v2\/pages\/5127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cdbionics.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cdbionics.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cdbionics.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/cdbionics.com\/en\/wp-json\/wp\/v2\/comments?post=5127"}],"version-history":[{"count":1,"href":"https:\/\/cdbionics.com\/en\/wp-json\/wp\/v2\/pages\/5127\/revisions"}],"predecessor-version":[{"id":5128,"href":"https:\/\/cdbionics.com\/en\/wp-json\/wp\/v2\/pages\/5127\/revisions\/5128"}],"wp:attachment":[{"href":"https:\/\/cdbionics.com\/en\/wp-json\/wp\/v2\/media?parent=5127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}